Regulators

In Australia, a range of state and territory government departments and divisions are responsible for strata matters. If you’re a member of the general public and need specific information or advice, here are the contacts for your locality.

New South Wales

Fair Trading Services
Web: www.fairtrading.nsw.gov.au
Phone: 13 32 20
Language assistance: 13 14 50
TTY for hearing impaired: 1300 723 404
Aboriginal tenancy: 1800 500 330

Australian Capital Territory

Office of Regulatory Services
Web: www.ors.act.gov.au
Phone: 6207 3000

ACT Planning and Land Authority (part of Environment and Sustainable Development Directorate)
Web: www.environment.act.gov.au
Phone: 13 22 81

Victoria

Consumer Affairs Victoria
Web: consumer.vic.gov.au
Phone: 1300 55 81 81

Queensland

The Office of the Commissioner for Body Corporate and Community Management
Web: www.justice.qld.gov.au/justice-services/body-corporate-and-community-management
Phone: 1800 060 119

Western Australia

Department of Land Information
Web: www.dli.wa.gov.au
Phone: (08) 9273 7373, 1300 556 224

South Australia

Consumer and Business Services
Web:  ocba.sa.gov.au
Phone: 131 882

Tasmania

Consumer Affairs and Fair Trading
Web: www.consumer.tas.gov.au
Phone: 1300 65 44 99

Northern Territory

Department of Justice

Administers the activities of unit title managers. Information concerning licensing issues can be obtained from its Deputy Registrar of Land, Business and Conveyancing Agents division.

Web: nt.gov.au/justice
Phone (08) 8999 1307

The Community Justice Centre

Provides mediation services to help people resolve their own disputes without legal action.

Web: nt.gov.au/justice/policycoord/cjc/index.shtml
Phone: (08) 8999 1999

Note: Consumer Affairs, a division of the Northern Territory Department of Justice, deals with residential tenancy issues, but unlike some states, NOT strata issues.